Immediate speculation surrounded who exactly was providing these services, with many – including Nate Hoffelder, Passive Guy, and myself – speculating it could be Author Solutions. However, there was no proof.
A source at Penguin Random House has provided me with a document which shows that Author Solutions is secretly operating Nook Press Author Services. The following screenshot is taken from the agreement between Barnes & Noble and writers using the service.
You will see that the postal address highlighted above for physical submission of manuscripts is “Nook Press Author Services, 1663 Liberty Drive, Bloomington, Indiana.”
There’s something else located at that address: Author Solutions US headquarters in Bloomington, Indiana (pictured right).
Barnes & Noble has never disclosed that Author Solutions is providing these services, either in the press release announcing same, the communications to Nook Press users, or on the site itself.
Indeed, Barnes & Noble refused to respond to three separate requests last November for information on same from Nate Hoffelder of The Digital Reader (now renamed Inks, Bits & Pixels).
Also, Barnes & Noble fails to disclose Author Solutions’ involvement to authors purchasing these services. The Nook Press Author Services site goes into great detail about these services but never once mentions that Author Solutions is fulfilling them. In fact, the way the FAQs on the site are worded makes it sound like Barnes & Noble/Nook Press carries out the work itself – which is extremely misleading.
Finally, authors who use Nook Press Author Services are not informed that their personal details are shared with Author Solutions, along with explicit permission to use those personal details to upsell Author Solutions’ infamous marketing packages. Continue reading